KUNDAN NAYAK

Joined as the 8th engineer in the company and 3rd engineer in post onboarding team, built entire post-onboarding services from scratch, shaping the onboarded member experience. Progressed from Software Engineer to Senior Software Engineer, eventually transitioning to managerial and pod lead role.

Developed tools for seamless management of medical bookings and payments, with feedback integration to enhance user experience, enabling more than 70% cashless bookings in metro cities.

Streamlined claims handling process with clear SLA tracking, improving transparency and enabling 80% claims to be processed within a day, with ongoing efforts to reduce processing time to 1 hour.

Automated invoice reconciliation, cutting manual effort and elevating financial operation's accuracy.

Built an automated Slack-Linear integration to seamlessly track customer support requests, enabling automatic ticket creation, reassignment, status updates, and label management through tags and emoji reactions, ensuring clear ownership and tracking of resolution times.

Improved healthcare outcomes through building an in-house electronic medical record(EMR) system, facilitating better treatment decisions based on detailed patient histories.

Technologies and Tools: Golang, Firebase, MongoDB, GCP, Git

Led the development of multiple 0→1 products (Job-referral, Career-counseling, Informational conversations, etc.), achieving a 60% year-end target of the North Star metric and improving community-only MAU by 16%. Owned critical migrations, including community notifications from monolith to microservices and Trust & Safety services.

Built and optimized core social & safety features —Developed post DS-tagging flow (87% unverified jobs tagged, 84% reduction in violating chats), Mini-Profile view (+12.3% profile impressions, +26.4% connection requests), v3 API for connections, and people recommendation carousels using Neo4j. Did load testing, monitoring, and debugging, serving as Scrum master & on-call developer.

Technologies and Tools: Go, Django, Java, PubSub, PostgreSQL, MongoDB, Neo4j, Retool, Google Cloud Plat-form(GCP), Git

Developed APIs and microservices for Citi's internal Interview Tracking System and trade deduplication platform, leveraging caching utilities to detect duplicate trades pre-commit, implementing MIS logging for transaction updates, and managing cache clearance processes.

Technologies and Tools: Spring Boot, Java, MongoDB, Kafka, Git